Royal Mail Tracked 24
Royal Mail Tracked 48
We aim to send all orders out on the same working day if orders are placed before 1pm and the item is in stock (not including Saturday or Sunday). However, at busy times it can take us a little bit longer.
Tracked and/or Signed For (EU) up to £100
Tracked and/or Signed For (EU) over £100
Standard Delivery (EU) (Not Trackable)
Tracked and/or Signed For (ROW)
Standard Delivery (ROW) Available only for orders under £50 (Not Trackable)
Delivery times given are all from the date of dispatch, not from the date the order was made. The date of dispatch can vary depending on the complexity of your order (many of our products are handmade), or simply down to how busy we are. We are not a massive organization with Amazon-like pick and packing machines. We have a small hard working team who pick and pack all orders by hand and take extra special care to make sure each one is packed with love and attention - which inevitably can mean that there may be a delay between getting your order and sending it, especially in very busy periods.
All orders are subject to adequate stock availability. Items will be listed as “out of stock” on our website once all available stock is depleted. If an item becomes out of stock after you have placed your order we will notify you as soon as possible and ask whether you would like to progress with the balance of your order, or wait for the out of stock item to become available before sending the complete order in one delivery. Please note that in order to keep our art prints in the best possible condition we only keep a limited number of each print in stock. We mount and frame our art prints on site but in the event that a particular print sells out rapidly, there may be a delay with your order whilst stock is replenished.
Although we are always conscious of the environmental impact, we use high quality packaging materials and take extra, extra special care whilst packaging your order to ensure that each item arrived in pristine condition. You can see examples of our packaging throughout our site, including very clever specially designed boxes for our framed art prints to make sure that wherever they are sent they arrive in the exact same condition as when they were boxed.
We work with Royal Mail and a number of other well-known courier services to ensure that your precious parcels reach you in the right condition and in good time. The cost of your delivery depends on value of the products you order; the speed of the service you opt for and also the exact delivery address, the shipping options are set out below to give you more detail.
For UK addresses we use Royal Mail Tracked 24 and Tracked 48 post. We aim to send all orders out on the same working day if orders are placed before 1pm and the item is in stock (not including Saturday or Sunday). However, at busy times it can take us a little bit longer.
We use a leading courier company to deliver parcels to the whole of the UK and the Republic of Ireland. This service can accommodate a consignment of up to 20Kg in weight. If your order is placed before noon then next day delivery is guaranteed. Your price is based on the exact delivery address as well as the parcel weight (packages over 20Kg attract a surcharge per additional Kg). Sorry but addresses in the Isle of Wight are subject to a £10 surcharge. We will contact you to advise you of this price increase prior to dispatch.
We offer two shipping services for overseas customers; for orders up to a value of £50.00 a basic post service which is not trackable can be used.
Orders above £50.00 will automatically be charged at our “Signed For” service price, though you can also choose this service for orders below £50.00 should you so wish. This service will allow you to track the progress of your parcel once in your own country. Please note that not all countries offer a trackable service, although you will get a signature on arrival. This service has a 2Kg weight limit. If your parcel weighs more than this we will split the package and send in 2Kg units.
Timings for the “Signed For” is not guaranteed and also vary from country to country. Please note that addresses within the European Union are subject to VAT at 20%, where applicable. Orders for delivery to addresses outside of the EU are not subject to UK VAT charges (currently 20% on applicable products) but you may be charged import VAT and/ or duties at the rate set by the destination country by the courier. Unfortunately these charges are out of our control.